Yankee Candle’s Harlan Kent to Detail His “Undercover Boss” Experience
LAS VEGAS—Tuesday, December 4, 2012— Five days of retailer-oriented seminars and special programs will be among the highlights of Gift+Home at Las Vegas Market, January 28-February 1, 2013. Educational seminars will address trends, design, social media and business-building marketing strategies, as well as feature a special presentation from the CEO of Yankee Candle.
“The value of Gift+Home at Las Vegas Market extends well beyond the showrooms and temporary exhibits to also include top-notch presenters addressing current issues,” said Dorothy Belshaw, president of Gift and Home Décor, International Market Centers, parent company of Las Vegas Market. “We’re presenting a full slate of programs to bring retailers up to speed on the latest trends, as well as ideas and inspiration to take their businesses in new directions.”
A highlight of the schedule is a presentation by Harlan Kent, President & CEO of Yankee Candle, on Wednesday, January 30. During “Going Undercover, And What I Learned,” Kent will share experiences and insights from his participation in the Emmy Award-winning CBS television show “Undercover Boss.” Offering lessons applicable for all businesses, he will describe what he learned from observing his company from the perspective of a front line worker. In addition, Kent will discuss the key ingredients for a successful business including customer service and brand awareness in this exclusive appearance.
Other headlining seminars include the always popular First Look program which is an entertaining, fast-paced look at the hottest new product introductions debuting at Market week, recognition of Alexa Hampton as the the 2013 Design Icon Award recipient, winning visual merchandising and store displays for gift and home retailers, successful ingredients to creating a customer-centric culture, business-building sessions to attract and retain customers, current social media best practices, a trend forecast for the interiors industry, an inspiring presentation from the global authority on color, Pantone, and much more.
Seminars take place throughout the entire week of Market, Jan. 28- Feb. 1. In all, there are nearly 50 seminars open to all Market attendees including seminars sponsored by WHFA in the Retailer Resource Center (C-496). Some of the not-to-be-missed presentations include:
MONDAY, January 28, 2013
First Look – 10am
Monica Pedersen and Julie Smith Vincenti
HGTV's Monica Pedersen and home trends editor Julie Smith Vincenti offer a tantalizing overview of Winter 2013's best new products. The duo will reveal the newest looks in bedroom and accent furniture, upholstery, floor covering, home décor and more in a highly visual presentation. The companion products guide will help attendees find the latest trends at Market. Plus, First Look is now on Pinterest. Visit Las Vegas Market's Pinterest account at www.pinterest.com/lasvegasmarket.
First Time Buyers Orientation – Monday and Tuesday at 10am
Take advantage of this special orientation, designed to help you maximize your buying time and inform you about the many resources, destinations, seminars and events that Las Vegas Market has to offer.
Visual Storytelling: Modern Social Media for Brands in the Home Space – 11:30am
Crystalyn Stuart, President of 5Loom
As brands in the home space continue to invest in communicating with designers, consumers and others through social media, how is meaningful engagement achieved? This 40-minute session will focus on modern storytelling and the importance of developing unique multimedia content to share your brand story online. Data, proof-points and best-in-class examples will cover social mediums, including Facebook, Pinterest, YouTube, Instagram and Twitter. This session is a hands-on tutorial with self-assessments for attendees to evaluate and improve their brands' social portfolios. You will come away with an understanding of what you need to do with your social portfolio in 2013.
Fun & Effective Store Marketing Ideas for Retailers – 1pm
Jan Boydstun, owner, Kitchen Kitchen
Learn fun and valuable marketing techniques to implement in your store today from fellow store owner and expert retail marketer Jan Boydstun. Jan shares her proven, tried and true marketing tips - and even a few tried-and-failed examples to save you priceless effort and resources! Her fresh, fun and cost-effective ideas will help drive more new and existing customers to your store and maximize sales. Following the seminar, attendees can enter for a chance to win some fun prizes.
From the Runway: How Fashion Influences Home Décor – 2pm
Eileen Kathryn Boyd
Designer Eileen Kathryn Boyd, best known for her extraordinary use of color and one of New York’s most influential interior designers, will reveal insights on how fashion influences interior design. Join Eileen as she focuses on how creative expressions on the runway are interpreted into product and room design. Followed by a meet and greet in the LMS Design Showroom, A130.
Specialty Retail in a 'Fan,' 'Like,' 'Follow' World – 3pm
Kimberly Warren Baker, Editor, Museums & More
Learn about social media through a retailer's eyes, as we look at actual social media marketing efforts from specialty gift shop buyers. Compiled from a survey of Museums & More's retail buyer audience, Kimberly Warren Baker will reveal some of the tricks of successful social media marketing campaigns used in actual gift shops. She'll take a look at what worked — and what didn't — and how retailers are using social media to increase traffic in their stores while building a loyal customer base.
Designing Smart, Small Spaces – 4pm
Moderator: Susan Wiggins, CEO, IDC, Trevor Kruse, Principal, Hudson Kruse Design, Denise Ashmore, Principal, Project 22 Design, Doris Martin, Principal, Davignon Martin Architecture
Most people, and first time buyers, urban dwellers and downsizers in particular, have at least one small living space. Small living spaces present special challenges - how do you maximize the functionality of a small room or condo, while still creating a living space that is visually appealing? Interior designers have ways of addressing the challenges that small spaces present, including making sure each component serves multiple purposes and using “tricks of the trade” to visually open an area. Join us for a panel discussion about small space solutions, and hear first-hand from award-winning members of Interior Designers of Canada (IDC) how they have achieved results for their residential clients.
TUESDAY, January 29, 2013
Fantasies and Realities Impacting Color Choices for the Future – 9:30am
Laurie Pressman, Vice President, Pantone Color Institute
In order to create the magic in the market place, colors will need to coax and cajole, sooth or astonish, renew and replenish. At the same time, with the need for practicality continuing it is critical to know which colors will have staying power. Join Laurie Pressman, VP Pantone Color Institute, as she reveals the skillfully balanced color palettes that will be key to enticing the consumer or client, plus get an inside view into the selection of Pantone’s 2013 Color of the Year.
Proven Mobile Marketing Success – 10am
Crystal Vilkaitis, Crystal Media
When it comes to social media and mobile marketing, Crystal Vilkaitis is known for her energy, passion and knowledge. A self-proclaimed “tech dork,” she explains these dynamic and sometimes daunting topics in a way that is so easy to understand, even a “non dork” will catch the excitement. In this session you’ll learn how retailers effectively use mobile marketing tools like QR codes, location-based services, apps and SMS/MMS marketing to increase sales and, most importantly, how easily you can too!
50 Fresh & Fascinating Display Ideas – 11am
Becky Tyre, Trends Editor, GIFT SHOP Magazine
Receive visual merchandising inspiration from the pros. Join Becky as she takes you on a photo-tour of actual showroom displays from Las Vegas Market and analyzes the components, attributes, alternative uses and implementation to achieve similar results back at your store. Attendees leave the session with a list of showrooms featured in order to visit and examine the displays in person. Becky Tyre is a retail display consultant, owner of The Retail Details visual merchandising blog and the Trends Editor for Gift Shop Magazine with over 25 years' experience in the industry. Becky shares her skills and strategies for inventive and effective visual merchandising, with a focus on budget-friendly and easy-to-implement display ideas.
Thom Filicia, SFC DESIGNINGreen Leader, Discusses AMERICAN BEAUTY – 11am
Join SFC DESIGNINGreen Leader Thom Filicia as he discusses his new book, AMERICAN BEAUTY, with SFC Executive Director Susan Inglis. The conversation will cover the influence of best practices for sustainability on his work and for the future of our industry. See illustrations from the book of the difference it makes to choose US manufacturers, reclaimed materials, etc, and ask your own questions. Followed by a book signing and lunch in the Safavieh showroom, A101.
DwellStudio & Robert Allen Present Outdoor Living Design Trends – 3 pm
Christiane Lemieux , Founder & Creative Director of DwellStudio
DwellStudio Founder & Creative Director Christiane Lemieux will present design trends on outdoor living, and walk through the design process of creating DwellStudio's first all outdoor collection. Reception to follow at the Robert Allen | Beacon Hill showroom.
WEDNESDAY, January 30, 2013
Fast Forward: A Future-View of Interior Trends – 9am
The Fast Forward presentation by Greg Dunlop, IIDA, ASID Global Commercial Director of WGSN-Homebuildlife, focuses on key trends forecasted for the interiors industry. These macro trends are influenced by consumer insights and creative intelligence from the interior, fashion, and consumer product markets. Attendees will learn about the 3 key macro trends for the 2014 season. These macro trends will be followed by a review of color and material forecasts for 2014, and the learning opportunity will focus on how these trends will influence style and decor for home furnishings products ranging from furniture, textiles, materials, tabletop, and decorative accessories. The future view of 2014 will provide designers and manufacturers with inspiration and creative insight to meet the needs of their clients in the years to come.
A Soulful Journey – 10am
Tracy Porter, founder, Poetic Wanderlust
Join Tracy Porter as she takes you through her 20-year inspiring and soulful journey as an artist, entrepreneur, author and designer. Tracy will share her humble beginnings of starting her business in Wisconsin, to becoming a bestselling designer and founder of the fabulous home décor company Poetic Wanderlust. She continues to inspire women from coast to coast with her colorful eclectic style and encouraging spirit! Following the seminar, join Tracy for a meet and greet in the Ivystone showroom in Building C, C696.
Design Icon – 11am
Internationally renowned interior designer Alexa Hampton is the 2013 Design Icon award recipient. The Design Icon award celebrates modern day design legends, and gives them a platform to share their stories and inspirations. Hampton joins the ranks of past Design Icons including Juan Montoya, Vicente Wolf, Roger Thomas, Vladimir Kagan, Larry Laslo, Christopher Harrison, and Jamie Drake. Join us as she takes us through her journey that spans from her beginnings as an interior design student to author, mother, product designer, visionary and President of one of the most prestigious American interior design firms, Mark Hampton LLC. The presentation will be followed by a book signing and trunk show featuring Alexa's newest fabric & trim collection with decorative fabric & furnishings manufacturer Kravet.
Going Undercover, And What I Learned – 2pm
Harlan Kent, President & CEO of Yankee Candle
In this exclusive presentation, Harlan Kent, CEO of Yankee Candle, will share his experiences and insights from “going undercover” on the Emmy-winning CBS TV show “Undercover Boss.” Yankee Candle, with retail sales over $1B, and representation in 40,000 stores worldwide, is a fast growing and dynamic company with 6,000 employees. Kent will share the profound insights he learned from seeing his company from a very different perspective as a front line worker in the company's stores and manufacturing facility. The key message is how to ask the right questions to unlock the power, and most importantly, the passion of your employees. The key ingredients for a successful business are brand, customer service, talented employees and, above all, positive attitudes. Kent's lessons are applicable to all businesses of all sizes.
THURSDAY, January 31, 2013
Supercharge Your Email Marketing Campaign for Maximum Sales Impact – 9am
Patricia Norins, Editor, GIFT SHOP Magazine
Patricia Norins of GIFT SHOP Magazine will share powerful email strategies to drive help drive more traffic and sales to websites and stores. In this fast-paced session, you will learn the secrets to building a robust email list, discover how one retailer collected more than 1 million email addresses in only three months, determine best practices for how often to email your customers, how to design your email to improve click through rates and sales, and much more.
New Customer Service Expectations in 2013: 7 Business Multipliers that You Need to Know! – 1pm
The face of customer service is changing. In many ways, it’s in the fingers of the customers. Customer service is one of the few ways to separate you from your competition. What are you doing to modernize your customer service and give your customers the experience they are expecting? In this session, retailers will learn how to discover how to multiply your brand through impressions, connections you must maintain to multiply the strongest customer relationships, three sales techniques your staff must master to see sales really multiply and the most important expectations your customers may secretly want but never tell you.
FRIDAY, February 1, 2013
Design “Kerapy,” Designing Interiors in Today’s Economy – 9am
Atlanta based Interior Designer, Kerry M. Howard, gives you a step-by-step guide on designing timeless interiors by equipping you with the tools to navigate through a successful design. From wall colors and accessories to furniture and lighting, Kerry is sure to educate and entertain, so you will not want to miss this exciting event!! Kerry was featured on the Bravo TV in 2010 on Top Design, and most recently HGTV's Design Wars. He resides in Atlanta, GA and owns the residential design firm KMH Interiors.
Introducing Fandeck: Change the Way You Design – 11am
Josh Hong; Founder of Fandeck
Fandeck is a new, powerful industry-leading tool for designers, manufacturers & retailers. Learn how Fandeck streamlines the design process by providing access to your design library & mood boards anytime, from anywhere. Fandeck will be your 24-hour virtual assistant & an essential designer's tool. Following the seminar, attendees can enter for at chance to win one of two yearlong Fandeck memberships, providing free advertising for your interior design business and many of the Fandeck tools and features.
A full listing of all Winter 2013 Las Vegas Market seminars is available at www.LasVegasMarket.com/events. Attendees also enjoy an array of amenities including free Wi-Fi on campus, complimentary shuttle to/from host hotels, free parking in multi-level onsite parking garage, fully-equipped Internet lounges and convenient café and food kiosks.
Register by December 6, 2012 to take advantage of early bird hotel accommodations. Rates start at $39/night for nearby downtown hotel properties and $50/night for Las Vegas Strip properties, with complimentary shuttle service to and from partnering hotels. To book a hotel, visit www.LasVegasMarket.com/hotels or contact Connections Housing toll free at 855.255.4462 or 702.476.6976.
Coinciding with the Winter Las Vegas Market is a first-of-its-kind Gift + Home CEO Summit featuring keynote addresses, panel discussions and other topical presentations, January 31-February 1, 2013. Co-produced by International Market Centers (IMC) and Eller Enterprises, Gift + Home CEO Summit offers executive-directed content that will address global effects of the Chinese economy and Euro crisis, preparing a company for sale/exit strategies, building corporate culture, estate planning and wealth management and other topical issues impacting the U.S. gift and home marketplace. Information and registration is available online at www.lasvegasmarket.com/show-highlights/ceosummit.
GIFT+HOME at Las Vegas Market is a leading gift and home décor marketplace in the western U.S., presenting 800+ gift and home décor resources in an unrivaled market destination. Las Vegas Market features thousands of furniture, gift and home décor lines, allowing for cross-category commerce among the gift, furniture, home décor and accessory industries. The Winter 2013 Las Vegas Market runs January 28-February 1, 2013, at the World Market Center. For more information, visit GiftandHomeLV.com.
About Las Vegas Market and International Market Centers, L.P. Las Vegas Market is an international furnishings showcase that combines style, inspiration and productivity in an unrivaled, world-class destination. Situated on World Market Center Las Vegas’ state-of-the-art campus, Las Vegas Market features a comprehensive array of new product from thousands of leading manufacturers and lines in furniture, mattress, lighting, decorative accessories, floor coverings, home textiles and more—delivering Today’s Total Marketplace. Retailers and designers can shop product offerings from trend-setters in all home furnishings categories as well as benefit from complimentary educational, networking and hospitality events. With two markets each year, Las Vegas Market is the only major home furnishings market in the western U.S. offering a unique cross-section of suppliers and buyers spanning the home furnishings, décor and gift industries. For more information, visit www.lasvegasmarket.com.Find us on Facebook and Twitter.
World Market Center Las Vegas is a property of International Market Centers, L.P. (IMC), the world’s largest operator of premier showroom space for the furnishings, home décor and gift industries. International Market Centers owns and operates 11.5 million square feet of world-class exhibition space in High Point, N.C. and Las Vegas. IMC’s mission is to build and operate an innovative, sustainable, profitable and scalable platform for the furnishings, home décor and gift industries. For more information on IMC, visit www.imcenters.com.